:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#030303;--ink:#f5f2ea;--muted:#aaa59b;--line:#ffffff1f;--line-strong:#ffffff38;--soft:#ffffff0e;--soft2:#ffffff16;--cream:#f4f1e8;--acid:#d8ff3e;--green:#62ff9b;--orange:#ffb13e;--red:#f66;--blue:#7afcff;--max:1180px;--radius:28px;--shadow:0 32px 110px #0000006b}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--bg);color:var(--ink);margin:0;font-family:Inter,Manrope,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Arial,sans-serif;overflow-x:hidden}button,input,textarea,select{font:inherit}a{color:inherit}.shell{width:min(var(--max),calc(100% - 44px));margin:auto}.muted{color:var(--muted)}.danger{color:#ff9a9a}.ok{color:var(--green)}.public-page{isolation:isolate;min-height:100vh;position:relative}.kick-noise{z-index:-1;pointer-events:none;opacity:.055;mix-blend-mode:overlay;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 220 220' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.9' numOctaves='3'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)'/%3E%3C/svg%3E");position:fixed;inset:0}.kick-orb{filter:blur(80px);opacity:.16;pointer-events:none;z-index:-2;border-radius:50%;position:fixed}.kick-orb-one{background:var(--acid);width:460px;height:460px;top:140px;left:-160px}.kick-orb-two{opacity:.1;background:#fff;width:520px;height:520px;top:30%;right:-180px}.kick-orb-three{background:var(--blue);opacity:.1;width:380px;height:380px;bottom:-190px;left:38%}.kick-logo{flex:none;grid-template-columns:repeat(6,1fr);gap:3px;width:38px;height:38px;display:grid}.kick-logo i{opacity:.13;background:linear-gradient(135deg,#fff,#777);border-radius:50%}.kick-logo i.on{opacity:1;box-shadow:0 0 18px #ffffff52}.kick-logo-large{gap:5px;width:66px;height:66px}.kick-brand{color:#fff;letter-spacing:-.04em;align-items:center;gap:12px;font-weight:950;text-decoration:none;display:inline-flex}.kick-brand span{white-space:nowrap}.kick-brand em{color:#8e8a82;font-style:normal;font-weight:850}.public-header{z-index:80;pointer-events:none;position:fixed;top:18px;left:0;right:0}.public-nav{border:1px solid var(--line);-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);pointer-events:auto;background:#070707ad;border-radius:999px;justify-content:space-between;align-items:center;gap:16px;min-height:62px;padding:10px 10px 10px 20px;display:flex;box-shadow:0 24px 90px #00000073}.public-links{align-items:center;gap:8px;display:flex}.public-links a{color:#aaa;background:0 0;border:0;border-radius:999px;padding:10px 11px;font-size:13px;font-weight:850;text-decoration:none}.public-links a:hover{color:#fff;background:#ffffff0f}.public-links .nav-cta{background:var(--cream);color:#050505;padding:11px 15px;font-weight:950}.kick-panel,.card{border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);background:linear-gradient(#ffffff12,#ffffff06)}.card{padding:20px}.btn{border:1px solid var(--line);color:#fff;cursor:pointer;background:#ffffff0e;border-radius:999px;justify-content:center;align-items:center;gap:8px;min-height:46px;padding:11px 16px;font-weight:950;text-decoration:none;transition:all .22s;display:inline-flex}.btn:hover{border-color:#ffffff52;transform:translateY(-2px)}.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}.btn.primary,.primary{background:var(--cream);color:#050505;border-color:#0000}.btn.secondary,.secondary{color:#fff;background:#ffffff0e}.btn.ghost{color:#aaa;background:0 0}.danger-btn{color:#ff9a9a!important;background:#ff55551a!important;border-color:#ff555559!important}.row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.spread{justify-content:space-between;align-items:center;gap:12px;display:flex}.two{grid-template-columns:1fr 1fr;gap:14px;display:grid}.grid{grid-template-columns:repeat(3,1fr);gap:14px;display:grid}.badge,.chip{border:1px solid var(--line);color:#d4d0c8;background:#ffffff0e;border-radius:999px;align-items:center;padding:7px 10px;font-size:11px;font-weight:850;display:inline-flex}.chip{cursor:pointer}.field{gap:7px;margin:12px 0;display:grid}.field label,.field>span{color:#a7a299;text-transform:uppercase;letter-spacing:.08em;font-size:11px;font-weight:850}.field input,.field textarea,.field select,.filter-grid input,.filter-grid select,.control-grid select,.row select,.row input,.grow,.modal input,.modal textarea,.modal select,.composer textarea,.composer select,.automation-row input{border:1px solid var(--line);width:100%;color:var(--ink);background:#ffffff0b;border-radius:16px;outline:none;padding:12px 13px}.field input:focus,.field textarea:focus,.field select:focus,.filter-grid input:focus,.filter-grid select:focus{border-color:#d8ff3e6b;box-shadow:0 0 0 3px #d8ff3e0f}.field textarea{resize:vertical;min-height:125px}select option{color:#fff;background:#0a0a0a}.support-hero{background:radial-gradient(circle at 50% 32%,#ffffff1c,#0000 25%),radial-gradient(circle at 80% 18%,#d8ff3e13,#0000 20%),linear-gradient(#030303,#070707 56%,#030303);border-bottom:1px solid #ffffff14;place-items:center;min-height:94vh;padding:118px 0 64px;display:grid;position:relative;overflow:hidden}.support-grid{transform-origin:top;opacity:.65;background-color:#0000;background-image:linear-gradient(#ffffff09 1px,#0000 1px),linear-gradient(90deg,#ffffff09 1px,#0000 1px);background-position:0 0,0 0;background-repeat:repeat,repeat;background-size:72px 72px;background-attachment:scroll,scroll;background-origin:padding-box,padding-box;background-clip:border-box,border-box;position:absolute;inset:-10%;transform:perspective(900px)rotateX(58deg)translateY(-180px)scale(1.4);-webkit-mask-image:radial-gradient(circle at 50% 45%,#000,#0000 74%);mask-image:radial-gradient(circle at 50% 45%,#000,#0000 74%)}.support-ticker{border-top:1px solid var(--line);border-bottom:1px solid var(--line);opacity:.34;background:#ffffff09;align-items:center;height:76px;display:flex;position:absolute;left:-10%;right:-10%;overflow:hidden;transform:rotate(-5deg)}.support-ticker-top{top:24%}.support-ticker-bottom{opacity:.22;bottom:16%;transform:rotate(4deg)}.support-ticker span{white-space:nowrap;letter-spacing:-.05em;color:#0000;-webkit-text-stroke:1px #fff6;font-size:34px;font-weight:950;animation:27s linear infinite supportTicker}.support-ticker-bottom span{animation-duration:31s;animation-direction:reverse}@keyframes supportTicker{to{transform:translate(-50%)}}.support-entry{z-index:2;text-align:center;position:relative}.hero-kicker{-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);color:#ddd;text-transform:uppercase;letter-spacing:.15em;background:#ffffff0e;border:1px solid #ffffff24;border-radius:999px;align-items:center;gap:9px;margin-bottom:20px;padding:9px 13px;font-size:11px;font-weight:950;display:inline-flex}.hero-kicker:before{content:"";background:var(--acid);border-radius:50%;width:7px;height:7px;box-shadow:0 0 18px #d8ff3ecc}.support-entry h1,.status-kick-hero h1{letter-spacing:-.105em;max-width:1050px;margin:0 auto 24px;font-size:clamp(58px,9.5vw,126px);line-height:.82}.hero-cut{color:#0000;-webkit-text-stroke:1.25px #ffffffb8;text-shadow:0 0 50px #ffffff14}.hero-fill{background:linear-gradient(90deg,#fff,#bdbdb6,#fff);color:#0000;-webkit-background-clip:text;background-clip:text}.hero-lead{color:#b8b5ad;max-width:790px;margin:0 auto 28px;font-size:18px;line-height:1.72}.hero-actions{flex-wrap:wrap;justify-content:center;gap:10px;display:flex}.support-path-grid{text-align:left;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;max-width:970px;margin:42px auto 0;display:grid}.support-path-card{border:1px solid var(--line);background:linear-gradient(#ffffff13,#ffffff06);border-radius:32px;grid-template-columns:auto 1fr;gap:18px;min-height:215px;padding:24px;display:grid;box-shadow:0 30px 100px #00000052}.support-path-card.acid{background:radial-gradient(circle at 12% 10%,#d8ff3e1a,#0000 35%),linear-gradient(#ffffff13,#ffffff06);border-color:#d8ff3e3d}.path-index{color:var(--acid);letter-spacing:.12em;font-size:12px;font-weight:950}.support-path-card small,.section-head small,.ticket-success small,.telegram-next small,.channel-connect small,.incident-public small,.conversation-head small,.auth-card .hero-kicker{color:var(--acid);letter-spacing:.14em;text-transform:uppercase;font-size:10px;font-weight:950}.support-path-card h2{letter-spacing:-.07em;margin:8px 0 12px;font-size:clamp(28px,3.7vw,45px);line-height:.92}.support-path-card p{color:#b8b5ad;margin:0;line-height:1.6}.support-content{padding:28px 0 74px}.support-section{padding:66px 0}.section-head{grid-template-columns:.8fr 1.2fr;align-items:end;gap:36px;margin-bottom:26px;display:grid}.section-head.compact{grid-template-columns:.7fr 1.3fr}.section-head h2{letter-spacing:-.085em;margin:7px 0 0;font-size:clamp(40px,6.5vw,82px);line-height:.85}.section-head h2 span{color:#0000;-webkit-text-stroke:1px #ffffffad}.section-head p{color:#aaa69d;max-width:680px;margin:0;line-height:1.7}.support-mini-grid{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.support-mini-grid article{border:1px solid var(--line);background:#ffffff0a;border-radius:22px;min-height:138px;padding:18px}.support-mini-grid b{margin-bottom:8px;font-size:17px;display:block}.support-mini-grid span{color:#aaa;font-size:13px;line-height:1.45}.incident-banner{justify-content:space-between;align-items:center;gap:18px;padding:18px 20px;display:flex}.incident-banner div{gap:5px;display:grid}.incident-banner b{font-size:19px}.incident-banner span{color:#b8a67e}.brand-incident{background:linear-gradient(135deg,#ffb13e17,#ffffff09);border-color:#ffb13e47}.ticket-create{margin-top:18px;padding:30px}.related-note{color:#dfe9bd;background:#d8ff3e0f;border:1px solid #d8ff3e33;border-radius:16px;margin-bottom:18px;padding:12px 14px}.ticket-form{gap:0;display:grid}.form-step{border-top:1px solid var(--line);grid-template-columns:62px 1fr;gap:22px;padding:24px 0;display:grid}.form-step:first-of-type{border-top:0}.form-step-no{color:var(--acid);letter-spacing:.08em;padding-top:3px;font-weight:950}.form-step-title{justify-content:space-between;align-items:baseline;gap:18px;margin-bottom:14px;display:flex}.form-step-title b{letter-spacing:-.035em;font-size:20px}.form-step-title span{color:var(--muted);font-size:12px}.product-choice-grid{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.choice-card{cursor:pointer;display:block}.choice-card input{opacity:0;pointer-events:none;position:absolute}.choice-card>span{border:1px solid var(--line);background:#ffffff0a;border-radius:20px;justify-content:space-between;align-items:center;gap:10px;min-height:74px;padding:14px;transition:all .2s;display:flex}.choice-card b{display:block}.choice-card small{color:var(--muted);text-transform:uppercase;font-size:10px}.choice-card input:checked+span{background:#d8ff3e13;border-color:#d8ff3e73;box-shadow:inset 0 0 0 1px #d8ff3e14}.category-pills{flex-wrap:wrap;gap:8px;display:flex}.category-pills label{cursor:pointer}.category-pills input{opacity:0;pointer-events:none;position:absolute}.category-pills span{border:1px solid var(--line);color:#c7c3ba;background:#ffffff0a;border-radius:999px;padding:10px 12px;font-size:12px;font-weight:850;display:inline-flex}.category-pills input:checked+span{background:var(--cream);color:#050505;border-color:var(--cream)}.channel-option{cursor:pointer;background:#d8ff3e0e;border:1px solid #d8ff3e33;border-radius:20px;grid-template-columns:auto 1fr;align-items:center;gap:12px;margin-top:16px;padding:15px;display:grid}.channel-option>input{width:18px;height:18px;accent-color:var(--acid);grid-row:1}.channel-option-icon{display:none}.channel-option b,.channel-option small{display:block}.channel-option small{color:#aeb79a;margin-top:3px;line-height:1.4}.big-submit{min-height:54px;padding-inline:22px}.status-page{padding:132px 0 74px}.status-kick-hero{border:1px solid var(--line);box-shadow:var(--shadow);background:radial-gradient(circle at 12% 10%,#ffffff1f,#0000 28%),linear-gradient(#ffffff12,#ffffff06);border-radius:42px;padding:42px;position:relative;overflow:hidden}.status-kick-hero:after{content:"";filter:blur(60px);opacity:.16;background:var(--green);border-radius:50%;width:360px;height:360px;position:absolute;top:-150px;right:-130px}.status-tone-degraded:after{background:var(--orange)}.status-tone-outage:after{background:var(--red)}.status-tone-maintenance:after{background:var(--blue)}.status-kick-hero h1{text-align:left;max-width:1000px;margin-left:0;font-size:clamp(52px,8vw,108px)}.status-kick-hero>p{color:#aaa69d;max-width:690px;font-size:16px;line-height:1.65}.status-summary{border:1px solid var(--line);background:#ffffff0d;border-radius:18px;grid-template-columns:auto auto;align-items:center;gap:2px 10px;margin-top:18px;padding:12px 14px;display:inline-grid}.status-summary small{color:var(--muted);grid-column:2;font-size:10px}.status-beacon{background:#aaa;border-radius:50%;width:10px;height:10px;display:inline-block;box-shadow:0 0 0 5px #ffffff08}.status-beacon.operational{background:var(--green);box-shadow:0 0 20px #62ff9b4d}.status-beacon.degraded{background:var(--orange);box-shadow:0 0 20px #ffb13e4d}.status-beacon.outage{background:var(--red);box-shadow:0 0 20px #ff55554d}.status-beacon.maintenance{background:var(--blue);box-shadow:0 0 20px #7afcff40}.status-list{border:1px solid var(--line);background:#ffffff08;border-radius:30px;overflow:hidden}.status-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:18px;padding:20px 22px;display:flex}.status-row:first-child{border-top:0}.status-row b,.status-row span{display:block}.status-row span{color:var(--muted);margin-top:4px;font-size:12px}.status-value{align-items:center;gap:10px;display:flex}.status-value b{font-size:13px}.muted-row{opacity:.72}.incident-list{gap:12px;display:grid}.incident-public{padding:22px}.incident-public h3{letter-spacing:-.04em;margin:7px 0 10px;font-size:26px}.incident-public p{color:#c4c0b7;line-height:1.55}.incident-public time{color:var(--muted);font-size:11px}.loading-page{padding:160px 0}.loading-page h1{letter-spacing:-.08em;margin:0 0 30px;font-size:clamp(52px,8vw,100px);line-height:.85}.loading-page h1 span{color:#0000;-webkit-text-stroke:1px #ffffffa6}.public-ticket-page{max-width:980px;padding:132px 0 74px}.ticket-success,.telegram-next,.channel-connect,.reply-composer,.csat-card{margin-bottom:14px;padding:20px 22px}.ticket-success{background:linear-gradient(135deg,#62ff9b13,#ffffff08);border-color:#62ff9b3d;align-items:center;gap:16px;display:flex}.success-check{background:var(--green);color:#050505;border-radius:16px;place-items:center;width:48px;height:48px;font-size:24px;font-weight:1000;display:grid}.ticket-success h2,.telegram-next h2,.channel-connect h3,.csat-card h3{letter-spacing:-.04em;margin:5px 0 7px}.ticket-success p,.telegram-next p,.channel-connect p,.csat-card p{color:var(--muted);margin:0;line-height:1.5}.telegram-next{background:linear-gradient(135deg,#d8ff3e14,#ffffff08);border-color:#d8ff3e40;justify-content:space-between;align-items:center;gap:20px;display:flex}.telegram-next-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.ticket-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-end;gap:24px;padding:22px 0 26px;display:flex}.ticket-head h1{letter-spacing:-.075em;max-width:720px;margin:8px 0 10px;font-size:clamp(40px,6vw,72px);line-height:.9}.ticket-head p{color:var(--muted);margin:0}.ticket-channel-stack{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.channel-pill{border:1px solid var(--line);color:#7f7a72;background:#ffffff09;border-radius:999px;padding:8px 10px;font-size:11px;font-weight:850}.channel-pill.active{color:#e9f6c1;background:#d8ff3e0e;border-color:#d8ff3e33}.channel-connect{justify-content:space-between;align-items:center;gap:18px;margin-top:16px;display:flex}.ticket-conversation{margin-top:22px}.conversation-head{justify-content:space-between;align-items:end;margin-bottom:10px;display:flex}.conversation-head h2{letter-spacing:-.05em;margin:6px 0 0;font-size:30px}.conversation-head>span{color:var(--muted);font-size:11px}.messages{gap:10px;display:grid}.public-msg,.msg{border:1px solid var(--line);background:#ffffff0a;border-radius:20px;padding:14px 15px}.public-msg.staff,.msg.staff{background:linear-gradient(135deg,#d8ff3e0f,#ffffff09);border-color:#d8ff3e33}.public-msg.system{opacity:.8;border-style:dashed}.msg-head{justify-content:space-between;gap:12px;display:flex}.msg-head small{color:var(--muted);font-size:10px}.public-msg p{color:#ddd9d0;line-height:1.55}.attachments{flex-wrap:wrap;gap:7px;margin:8px 0;display:flex}.attachments a{color:#ddd;border:1px solid var(--line);background:#ffffff0b;border-radius:12px;align-items:center;gap:7px;max-width:100%;padding:8px 10px;text-decoration:none;display:flex}.attachments a span{min-width:0}.attachments a b,.attachments a small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.attachments a small{color:var(--muted);font-size:10px}.attachment-icon{color:var(--acid)}.reply-composer{margin-top:14px}.composer-bottom{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.file-button{border:1px solid var(--line);cursor:pointer;border-radius:999px;padding:10px 12px;font-size:12px;font-weight:850;display:inline-flex}.file-button input{display:none}.composer-files{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:220px;overflow:hidden}.reopen-box{border-top:1px solid var(--line);margin-top:16px;padding-top:15px}.auth-page{place-items:center;min-height:100vh;padding:120px 0 60px;display:grid}.auth-card{text-align:center;width:min(620px,100%);padding:36px}.auth-card>.kick-logo{margin:0 auto 18px}.auth-card h1{letter-spacing:-.08em;margin:0 0 18px;font-size:clamp(48px,7vw,78px);line-height:.85}.auth-card h1 span{color:#0000;-webkit-text-stroke:1px #ffffffa6}.auth-card>p{color:var(--muted);font-size:16px}.telegram-login{justify-items:center;gap:10px;margin:22px 0;display:grid}.telegram-login>div{justify-content:center;align-items:center;min-height:46px;display:flex}.telegram-login small{font-size:11px}.invite-meta{grid-template-columns:repeat(2,1fr);gap:10px;margin:20px 0;display:grid}.invite-meta>span{border:1px solid var(--line);background:#ffffff0a;border-radius:18px;padding:14px}.invite-meta small,.invite-meta b{display:block}.invite-meta small{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin-bottom:5px;font-size:9px}.ticket{background:radial-gradient(circle at 20% 0,#d8ff3e09,#0000 28%),#030303;grid-template-columns:238px minmax(0,1fr);min-height:100vh;display:grid}.side{border-right:1px solid var(--line);-webkit-backdrop-filter:blur(22px);backdrop-filter:blur(22px);background:#050505eb;height:100vh;padding:20px 14px;position:sticky;top:0;overflow:auto}.side .brand{letter-spacing:-.04em;margin:4px 8px 18px;font-weight:950}.side .brand span{color:#8e8a82}.side>p{padding:0 8px;font-size:11px;line-height:1.5}.side>.btn{width:100%;margin:6px 0 12px}.main{min-width:0;padding:22px}.nav{gap:3px;display:grid}.side .nav button{text-align:left;color:#99958c;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:14px;width:100%;padding:10px 11px;font-weight:800;display:block}.side .nav button:hover{color:#fff;border-color:var(--line);background:#ffffff0d}.stats{grid-template-columns:repeat(4,1fr);gap:10px;display:grid}.stat{box-shadow:none;background:#ffffff09}.stat b{letter-spacing:-.05em;font-size:28px;display:block}.stat small{color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-size:10px}.queue-tools{box-shadow:none;margin-top:12px}.filter-grid{grid-template-columns:2fr repeat(5,minmax(120px,1fr)) auto auto;align-items:center;gap:8px;display:grid}.saved-views{margin-top:10px}.check{color:#aaa;align-items:center;gap:8px;font-size:12px;display:flex}.check input{accent-color:var(--acid)}.ticket-layout{grid-template-columns:minmax(350px,.85fr) minmax(580px,1.65fr);gap:12px;margin-top:12px;display:grid}.queue{box-shadow:none;padding:0;overflow:hidden}.queue h2{margin:0;padding:18px 18px 8px}.queue table{border-collapse:collapse;width:100%}.queue th,.queue td,table th,table td{text-align:left;border-bottom:1px solid var(--line);padding:11px;font-size:13px}.queue tr{cursor:pointer}.queue tr:hover,.active-row{background:#d8ff3e0b}.queue-pagination{padding:12px}.unread-dot{background:var(--acid);border-radius:50%;width:8px;height:8px;margin-right:7px;display:inline-block;box-shadow:0 0 0 4px #d8ff3e12}.nowrap{white-space:nowrap}.priority{color:#8a867e;font-size:10px}.p-urgent{color:#ff7d8c}.p-high{color:#ffbd72}.wait-staff{color:#e8f5bb}.wait-customer{color:#7de0b1}.wait-external{color:#ffbd72}.ticket-panel{box-shadow:none;grid-template-columns:minmax(0,1fr) 245px;align-content:start;gap:14px;display:grid}.ticket-panel>.spread,.ticket-panel>.presence,.ticket-panel>.control-grid,.ticket-panel>.row,.ticket-panel>.messages,.ticket-panel>.composer{grid-column:1}.customer-side{border-left:1px solid var(--line);grid-area:1/2/span 8;min-width:0;padding-left:14px}.customer-side h3,.customer-side h4{margin:4px 0 10px}.control-grid{grid-template-columns:repeat(4,1fr);gap:8px;display:grid}.presence{color:#cbd6a9;background:#d8ff3e0b;border:1px solid #d8ff3e2e;border-radius:14px;flex-wrap:wrap;gap:8px;padding:9px 11px;font-size:11px;display:flex}.staff-messages{max-height:54vh;padding-right:4px;overflow:auto}.msg.internal{background:#ffb13e0e;border-color:#ffb13e47}.composer{border-top:1px solid var(--line);gap:9px;padding-top:12px;display:grid}.composer textarea{resize:vertical;min-height:110px}.history-item{border-bottom:1px solid var(--line);padding:9px 0}.history-item b,.history-item small{display:block}.history-item b{font-size:12px}.history-item small{color:var(--muted);margin-top:3px;font-size:10px}.toast{z-index:100;background:#101010;border:1px solid #d8ff3e3d;border-radius:16px;padding:12px 15px;position:fixed;top:24px;right:24px;box-shadow:0 12px 40px #00000073}.modal-backdrop{z-index:90;background:#000000c7;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.modal{width:min(650px,100%);max-height:86vh;overflow:auto;box-shadow:0 30px 100px #000000a6}.modal h2{margin:0}.modal-actions{justify-content:flex-end;gap:8px;margin-top:18px;display:flex}.icon-btn{border:1px solid var(--line);color:#fff;cursor:pointer;background:#ffffff0d;border-radius:999px;width:34px;height:34px;font-size:20px}.risk-box{background:#f551;border:1px solid #ff55554d;border-radius:16px;margin:10px 0;padding:12px}.risk-box input{width:100%}.codebox{border:1px solid var(--line);word-break:break-all;background:#070707;border-radius:12px;margin:10px 0;padding:12px;display:block}.grow{flex:1;min-width:220px}.search-group{margin-top:16px}.account-hit{text-align:left;border:1px solid var(--line);width:100%;color:inherit;cursor:pointer;background:#ffffff0a;border-radius:14px;gap:4px;margin-top:7px;padding:10px;display:grid}.account-hit span{color:var(--muted);font-size:11px}.item-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;padding:12px 0;display:flex}.item-row>span{min-width:0}.item-row b,.item-row small{display:block}.item-row small{color:var(--muted);margin-top:3px}.support-identity{background:#d8ff3e09;border:1px solid #d8ff3e29;border-radius:14px;gap:3px;margin:10px 0;padding:11px;display:grid}.status-dot{color:#aaa;background:#ffffff0f;border-radius:999px;padding:6px 9px;font-size:11px}.status-dot.operational{color:#7de0b1;background:#62ff9b14}.status-dot.degraded{color:#ffd477;background:#ffb13e14}.status-dot.outage{color:#ff9a9a;background:#ff555514}.status-dot.maintenance{color:#b7f7ff;background:#7afcff14}.analytics-stats{margin:16px 0}.analytics-stats>div,.metric-group{border:1px solid var(--line);background:#ffffff08;border-radius:16px;padding:12px}.analytics-stats b{font-size:21px;display:block}.analytics-stats small{color:var(--muted)}.analytics-grid{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.metric-group>.spread{border-top:1px solid var(--line);padding:7px 0;font-size:12px}.incident-row{border-top:1px solid var(--line);justify-content:space-between;gap:16px;padding:14px 0;display:flex}.sev-critical{color:#ff8d9c}.sev-major{color:#ffce78}.automation-row{border-top:1px solid var(--line);grid-template-columns:220px 220px 1fr;align-items:center;gap:12px;padding:12px 0;display:grid}.automation-row input[type=number]{width:90px}.audit-row{border-top:1px solid var(--line);padding:10px 0}.audit-row summary{cursor:pointer;justify-content:space-between;gap:12px;display:flex}.audit-row summary span{color:var(--muted);font-size:11px}.audit-row pre{color:#b9b5ac;background:#070707;border-radius:12px;padding:12px;font-size:11px;overflow:auto}@media (max-width:1200px){.filter-grid{grid-template-columns:repeat(4,1fr)}.ticket-layout,.ticket-panel{grid-template-columns:1fr}.customer-side{border-left:0;border-top:1px solid var(--line);grid-area:auto/1;padding-top:12px;padding-left:0}.ticket-panel>.spread,.ticket-panel>.presence,.ticket-panel>.control-grid,.ticket-panel>.row,.ticket-panel>.messages,.ticket-panel>.composer{grid-column:1}}@media (max-width:980px){.public-nav{border-radius:28px}.public-links a:not(.nav-cta){display:none}.support-path-grid,.section-head,.section-head.compact,.support-mini-grid,.product-choice-grid,.stats,.analytics-grid{grid-template-columns:1fr}.support-entry{text-align:left}.support-entry h1,.hero-lead{margin-left:0}.hero-actions{justify-content:flex-start}.ticket{grid-template-columns:1fr}.side{border-right:0;border-bottom:1px solid var(--line);height:auto;position:relative}.nav{grid-template-columns:repeat(3,1fr)}.main{padding:16px}.filter-grid,.control-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:680px){.shell{width:min(var(--max),calc(100% - 24px))}.public-header{top:10px}.public-nav{min-height:58px;padding:8px 10px}.kick-brand>span{display:none}.public-links .nav-cta{padding:10px 12px}.support-hero{min-height:auto;padding-top:104px}.support-entry h1,.status-kick-hero h1{font-size:clamp(52px,16vw,82px)}.support-ticker{display:none}.support-path-grid{margin-top:26px}.support-path-card{min-height:auto}.support-content{padding-top:12px}.support-section{padding:46px 0}.ticket-create{padding:18px}.form-step{grid-template-columns:1fr;gap:10px}.form-step-no{padding-top:0}.form-step-title{gap:4px;display:grid}.two,.invite-meta{grid-template-columns:1fr}.status-page,.public-ticket-page{padding-top:104px}.status-kick-hero{border-radius:30px;padding:26px}.ticket-head,.telegram-next,.channel-connect,.incident-banner{flex-direction:column;align-items:stretch}.ticket-channel-stack{justify-content:flex-start}.msg-head{display:grid}.composer-bottom{align-items:stretch}.composer-bottom .btn{width:100%}.nav{grid-template-columns:repeat(2,1fr)}.filter-grid,.control-grid{grid-template-columns:1fr}.auth-card{padding:24px}.auth-page{padding-top:100px}}.staff-brand{border-bottom:1px solid var(--line);align-items:center;gap:11px;margin-bottom:12px;padding:2px 8px 16px;display:flex}.staff-brand b,.staff-brand span{display:block}.staff-brand b{letter-spacing:-.04em}.staff-brand span{color:#79756d;text-transform:uppercase;letter-spacing:.09em;margin-top:2px;font-size:9px}.staff-identity{gap:2px;margin-bottom:6px;padding:8px;display:grid}.staff-identity b{font-size:12px}.staff-identity span{color:#7f7a72;text-transform:uppercase;letter-spacing:.08em;font-size:10px}.side .nav button.active{color:#e8f5bb;background:#d8ff3e13;border-color:#d8ff3e29}.support-hero-simple{place-items:center;min-height:720px;padding:132px 0 82px}.support-hero-simple .support-ticker-top{opacity:.18;top:auto;bottom:11%}.support-simple-layout{z-index:2;grid-template-columns:minmax(0,1.45fr) minmax(320px,.55fr);align-items:center;gap:58px;display:grid;position:relative}.support-simple-copy{text-align:left}.support-simple-copy h1{letter-spacing:-.105em;margin:0 0 24px;font-size:clamp(64px,8.4vw,112px);line-height:.82}.support-simple-copy .hero-lead{max-width:690px;margin:0 0 28px}.support-simple-copy .hero-actions{justify-content:flex-start}.support-summary-card{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:radial-gradient(circle at 100% 0,#d8ff3e1a,#0000 42%),linear-gradient(#ffffff13,#ffffff07);border:1px solid #ffffff26;border-radius:34px;padding:28px;box-shadow:0 40px 120px #0000006b}.support-summary-card>small,.support-products-strip small,.simple-ticket-head small{color:var(--acid);letter-spacing:.14em;text-transform:uppercase;font-size:10px;font-weight:950}.support-summary-card h2{letter-spacing:-.07em;margin:10px 0 28px;font-size:42px;line-height:.92}.support-summary-list{border-top:1px solid var(--line);display:grid}.support-summary-list div{border-bottom:1px solid var(--line);grid-template-columns:44px 1fr;align-items:center;gap:12px;padding:15px 0;display:grid}.support-summary-list span{color:var(--acid);letter-spacing:.1em;font-size:10px;font-weight:950}.support-summary-list b{font-size:14px}.support-summary-card>p{color:var(--muted);margin:20px 0 0;font-size:13px}.simple-support-content{padding-top:26px}.support-products-strip{grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);align-items:end;gap:36px;padding:58px 0 42px;display:grid}.support-products-strip h2{letter-spacing:-.075em;margin:8px 0 12px;font-size:clamp(34px,5vw,62px);line-height:.92}.support-products-strip p{color:var(--muted);max-width:560px;margin:0;line-height:1.6}.support-product-tags{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.support-product-tags span{border:1px solid var(--line);color:#d5d1c9;background:#ffffff0a;border-radius:999px;padding:10px 13px;font-size:12px;font-weight:850;display:inline-flex}.simple-ticket-card{margin-bottom:78px;padding:30px 30px 10px}.simple-ticket-head{grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);align-items:end;gap:34px;padding-bottom:24px;display:grid}.simple-ticket-head h2{letter-spacing:-.085em;margin:8px 0 0;font-size:clamp(44px,6vw,78px);line-height:.84}.simple-ticket-head h2 span{color:#0000;-webkit-text-stroke:1px #ffffffa6}.simple-ticket-head p{color:var(--muted);max-width:610px;margin:0;line-height:1.65}.simple-support-form{border-top:1px solid var(--line)}.simple-form-section{border-bottom:1px solid var(--line);grid-template-columns:240px 1fr;gap:28px;padding:26px 0;display:grid}.simple-form-label{grid-template-columns:34px 1fr;align-content:start;gap:10px;display:grid}.simple-form-label>span{color:var(--acid);letter-spacing:.1em;padding-top:4px;font-size:10px;font-weight:950}.simple-form-label b,.simple-form-label small{display:block}.simple-form-label b{letter-spacing:-.025em;font-size:16px}.simple-form-label small{color:var(--muted);margin-top:4px;font-size:11px;line-height:1.45}.simple-product-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;display:grid}.simple-product{cursor:pointer;display:block}.simple-product input{opacity:0;pointer-events:none;position:absolute}.simple-product>span{border:1px solid var(--line);background:#ffffff09;border-radius:18px;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;min-height:72px;padding:13px;transition:all .18s;display:grid}.simple-product i{color:#77736b;font-size:9px;font-style:normal;font-weight:900}.simple-product b{font-size:13px;line-height:1.25}.simple-product em{color:#77736b;font-style:normal}.simple-product input:checked+span{background:#d8ff3e13;border-color:#d8ff3e6b;box-shadow:inset 0 0 0 1px #d8ff3e0f}.simple-product input:checked+span i,.simple-product input:checked+span em{color:var(--acid)}.support-message-box{border:1px solid var(--line);background:#ffffff07;border-radius:22px;overflow:hidden}.support-message-box textarea{resize:vertical;width:100%;min-height:150px;color:var(--ink);background:0 0;border:0;outline:none;padding:17px;line-height:1.55}.support-message-box textarea::placeholder{color:#6f6b64}.message-tools{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.message-tools>small{color:#6f6b64;font-size:10px}.compact-file-button{cursor:pointer;color:#c9c5bc;align-items:center;gap:7px;font-size:11px;font-weight:850;display:inline-flex}.compact-file-button input{display:none}.selected-files{flex-wrap:wrap;gap:6px;padding:0 12px 12px;display:flex}.selected-files span{text-overflow:ellipsis;white-space:nowrap;color:#aaa59b;background:#ffffff0e;border-radius:999px;max-width:240px;padding:6px 9px;font-size:10px;overflow:hidden}.contact-choice-grid{grid-template-columns:1fr 1fr;gap:10px;display:grid}.contact-card{border:1px solid var(--line);background:#ffffff08;border-radius:20px;flex-direction:column;gap:12px;min-height:126px;padding:14px;transition:all .18s;display:flex}.contact-card.connected{background:#d8ff3e0e;border-color:#d8ff3e57}.contact-card.disabled{opacity:.55}.contact-card-head{grid-template-columns:34px 1fr auto;align-items:center;gap:10px;display:grid}.contact-icon{background:#ffffff12;border-radius:50%;place-items:center;width:34px;height:34px;font-weight:950;display:grid}.contact-card-head b,.contact-card-head small{display:block}.contact-card-head b{font-size:14px}.contact-card-head small{color:var(--muted);margin-top:2px;font-size:10px}.contact-card-head strong{color:var(--acid)}.contact-card>input{border:1px solid var(--line);width:100%;color:var(--ink);background:#0000002e;border-radius:13px;outline:none;padding:10px 11px}.contact-card>input:focus{border-color:#d8ff3e61}.contact-action{background:var(--cream);color:#050505;cursor:pointer;border:1px solid #ffffff29;border-radius:12px;justify-content:center;align-items:center;min-height:38px;margin-top:auto;font-size:11px;font-weight:950;text-decoration:none;display:flex}.contact-action.subtle{color:#aaa;background:0 0}.contact-action:disabled{opacity:.55}.contact-error{color:#ff9a9a;font-size:10px;line-height:1.4}.simple-submit-row{justify-content:space-between;align-items:center;gap:20px;padding:22px 0 20px;display:flex}.simple-submit-row>div{color:#88837b;gap:3px;font-size:11px;display:grid}.simple-submit-row small{color:#68645d}.ready-contact{color:#baca83}.simple-submit{min-width:220px}.simple-submit:disabled{opacity:.35}.simple-ticket-view-head .ticket-channel-stack{align-items:flex-end}.channel-text-action{color:#aaa59b;cursor:pointer;background:0 0;border:0;padding:5px 8px;font-size:11px;font-weight:850}.channel-text-action:hover{color:#fff}.ticket-connect-error{text-align:right;margin:-10px 0 14px;font-size:12px}@media (max-width:980px){.support-simple-layout,.support-products-strip,.simple-ticket-head{grid-template-columns:1fr}.support-summary-card{max-width:560px}.support-product-tags{justify-content:flex-start}.simple-form-section{grid-template-columns:1fr}.simple-form-label{grid-template-columns:34px 1fr}.simple-product-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:680px){.support-hero-simple{min-height:auto;padding:112px 0 58px}.support-simple-copy h1{font-size:clamp(54px,16vw,78px)}.support-summary-card{border-radius:26px;padding:20px}.support-summary-card h2{font-size:34px}.support-products-strip{padding:38px 0 30px}.simple-ticket-card{border-radius:24px;padding:20px 16px 6px}.simple-ticket-head h2{font-size:46px}.simple-form-section{gap:16px;padding:20px 0}.simple-product-grid,.contact-choice-grid{grid-template-columns:1fr}.simple-submit-row{flex-direction:column;align-items:stretch}.simple-submit{width:100%}.simple-ticket-view-head .ticket-channel-stack{align-items:flex-start}.ticket-connect-error{text-align:left}}.support-hero-v5{place-items:center;min-height:560px;padding:132px 0 72px;display:grid}.support-v5-hero-inner{z-index:2;position:relative}.support-v5-hero-inner h1{letter-spacing:-.105em;max-width:960px;margin:10px 0 22px;font-size:clamp(66px,9vw,118px);line-height:.82}.support-v5-hero-inner .hero-lead{max-width:520px;margin:0 0 24px}.support-v5-content{padding-top:28px}.support-v5-shell{border:1px solid var(--line);background:linear-gradient(#ffffff0d,#ffffff06);border-radius:30px;margin:0 0 84px;overflow:hidden;box-shadow:0 34px 100px #00000057}.support-v5-form{display:block}.support-v5-stage{border-bottom:1px solid var(--line);padding:28px 30px}.stage-title{align-items:baseline;gap:14px;margin-bottom:20px;display:flex}.stage-title small{color:var(--acid);letter-spacing:.14em;font-size:10px;font-weight:950}.stage-title h2{letter-spacing:-.06em;margin:0;font-size:clamp(28px,4vw,46px);line-height:.95}.stage-title.compact h2{font-size:30px}.audience-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.audience-card{text-align:left;border:1px solid var(--line);min-height:180px;color:var(--ink);cursor:pointer;background:radial-gradient(circle at 95% 5%,#d8ff3e12,#0000 34%),#ffffff07;border-radius:24px;grid-template-rows:auto 1fr auto;grid-template-columns:1fr auto;gap:4px;padding:22px;transition:all .18s;display:grid;position:relative}.audience-card.business{background:radial-gradient(circle at 95% 5%,#7afcff0f,#0000 34%),#ffffff07}.audience-card>span{color:#77736b;grid-column:1;font-size:10px;font-weight:900}.audience-card strong{letter-spacing:-.055em;grid-column:1;align-self:end;font-size:30px}.audience-card small{color:var(--muted);grid-column:1;font-size:11px}.audience-card i{color:#77736b;grid-area:1/2/4;align-self:end;font-size:24px;font-style:normal}.audience-card:hover,.audience-card.active{background:radial-gradient(circle at 95% 5%,#d8ff3e1c,#0000 38%),#ffffff0b;border-color:#d8ff3e52;transform:translateY(-2px)}.audience-card.active i,.audience-card.active>span{color:var(--acid)}.category-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;display:grid}.category-card{text-align:left;border:1px solid var(--line);min-height:92px;color:var(--ink);cursor:pointer;background:#ffffff06;border-radius:18px;align-content:center;gap:5px;padding:15px;transition:all .16s;display:grid}.category-card strong{letter-spacing:-.025em;font-size:14px}.category-card small{color:#807c74;font-size:10px;line-height:1.35}.category-card:hover,.category-card.active{background:#d8ff3e0e;border-color:#d8ff3e57}.category-card.active small{color:#aca88f}.product-compact-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.product-compact{border:1px solid var(--line);min-height:58px;color:var(--ink);cursor:pointer;text-align:left;background:#ffffff07;border-radius:16px;justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;display:flex}.product-compact strong{font-size:12px}.product-compact i{color:#77736b;font-style:normal}.product-compact:hover,.product-compact.active{background:#d8ff3e0e;border-color:#d8ff3e5c}.product-compact.active i{color:var(--acid)}.v5-message textarea{min-height:130px}.v5-contact-grid{max-width:720px}.support-v5-submit{justify-content:space-between;align-items:center;gap:20px;padding:22px 30px;display:flex}.support-v5-submit>div{color:#817d75;font-size:11px}.support-v5-submit .btn,.contact-action{gap:8px}.reveal-stage{animation:.24s both v5Reveal}@keyframes v5Reveal{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.ui-spinner{vertical-align:-2px;border:2px solid;border-right-color:#0000;border-radius:50%;flex:none;width:14px;height:14px;animation:.7s linear infinite uiSpin;display:inline-block}@keyframes uiSpin{to{transform:rotate(360deg)}}.btn .ui-spinner,.contact-action .ui-spinner{margin-right:2px}.btn:disabled .ui-spinner{opacity:.8}.skeleton{background:#fff1;border-radius:9px;display:block;position:relative;overflow:hidden}.skeleton:after{content:"";background:linear-gradient(90deg,#0000,#ffffff14,#0000);animation:1.35s ease-in-out infinite skeletonShine;position:absolute;inset:0;transform:translate(-100%)}@keyframes skeletonShine{to{transform:translate(100%)}}.sk-kicker{width:92px;height:10px}.sk-hero-line{border-radius:16px;width:min(760px,82%);height:78px;margin:12px 0}.sk-hero-line.short{width:min(560px,66%)}.sk-lead{width:min(480px,70%);height:18px;margin:20px 0}.sk-lead.short{width:220px}.sk-cta{border-radius:999px;width:165px;height:44px}.sk-heading{width:250px;height:30px}.sk-audience{border-radius:24px;height:180px}.sk-ticket-title{width:min(620px,74vw);height:58px;margin:10px 0}.sk-status-pill{border-radius:999px;width:128px;height:34px}.sk-line{height:12px;margin:8px 0}.sk-line.wide{width:88%}.sk-line.medium{width:62%}.sk-line.short{width:38%}.sk-action{border-radius:999px;width:110px;height:34px}.sk-dot{border-radius:50%;width:34px;height:34px}.skeleton-line-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.panel-skeleton{padding:8px 0}.skeleton-item{border-bottom:1px solid #ffffff0f;grid-template-columns:34px 1fr;align-items:center;gap:12px;padding:14px 0;display:grid}.skeleton-message{pointer-events:none}.sk-composer{height:100px;margin-bottom:14px}.loading-public-hero{min-height:560px}.ticket-loading-copy{min-width:0}.staff-loading-shell .side,.staff-loading-shell .main{pointer-events:none}.staff-skeleton-nav{gap:8px;padding:8px;display:grid}.sk-nav-head{height:34px;margin-bottom:6px}.sk-nav{border-radius:10px;height:34px}.skeleton-stat{gap:9px;display:grid}.sk-stat-number{width:58px;height:28px}.sk-stat-label{width:78px;height:10px}.staff-skeleton-filters{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.sk-filter{border-radius:10px;height:38px}.queue-skeleton-row td{pointer-events:none}.sk-table-id{width:74px;height:28px}.sk-table-line{width:82%;height:12px;margin-bottom:8px}.sk-table-sub{width:46%;height:9px}.sk-table-badge{border-radius:999px;width:72px;height:24px}@media (max-width:900px){.category-grid,.product-compact-grid,.staff-skeleton-filters{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:680px){.support-hero-v5{min-height:auto;padding:112px 0 54px}.support-v5-hero-inner h1{font-size:clamp(56px,17vw,82px)}.support-v5-shell{border-radius:24px;margin-bottom:56px}.support-v5-stage{padding:22px 16px}.audience-grid,.category-grid,.product-compact-grid,.v5-contact-grid{grid-template-columns:1fr}.audience-card{min-height:145px}.support-v5-submit{flex-direction:column;align-items:stretch;padding:20px 16px}.support-v5-submit .btn{width:100%}.stage-title h2{font-size:34px}.staff-skeleton-filters{grid-template-columns:1fr}.sk-hero-line{height:52px}.sk-audience{height:145px}}@media (prefers-reduced-motion:reduce){.skeleton:after,.ui-spinner,.reveal-stage{animation:none}.audience-card:hover{transform:none}}.support-hub-hero{place-items:center;min-height:620px;padding:140px 0 76px;display:grid}.support-hub-hero-inner{z-index:2;position:relative}.support-hub-hero-inner h1{letter-spacing:-.105em;max-width:1050px;margin:10px 0 22px;font-size:clamp(66px,9vw,118px);line-height:.82}.support-hub-hero-inner .hero-lead{max-width:560px;margin:0 0 28px}.support-hub-shortcuts{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;max-width:880px;display:grid}.hub-shortcut{border:1px solid var(--line);min-height:78px;color:var(--ink);background:#ffffff08;border-radius:20px;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;padding:14px 16px;text-decoration:none;transition:all .18s;display:grid}.hub-shortcut span{color:#77736b;font-size:9px;font-weight:950}.hub-shortcut b{letter-spacing:-.02em;font-size:13px}.hub-shortcut i{color:#77736b;font-style:normal}.hub-shortcut:hover,.hub-shortcut.primary{background:#d8ff3e0e;border-color:#d8ff3e52}.hub-shortcut.primary span,.hub-shortcut.primary i{color:var(--acid)}.support-hub-content{padding-top:30px}.support-hub-shell{border:1px solid var(--line);background:linear-gradient(#ffffff0d,#ffffff06);border-radius:30px;margin:0 0 22px;overflow:hidden;box-shadow:0 34px 100px #00000057}.support-find-card{border:1px solid var(--line);background:#ffffff06;border-radius:26px;grid-template-columns:1fr minmax(260px,420px);align-items:center;gap:10px 28px;margin:0 0 84px;padding:24px 26px;display:grid}.support-find-card small{color:var(--acid);letter-spacing:.13em;text-transform:uppercase;font-size:9px;font-weight:900}.support-find-card h2{letter-spacing:-.055em;margin:4px 0 0;font-size:28px}.support-find-card p{color:var(--muted);grid-column:2;margin:0;font-size:11px;line-height:1.5}.support-find-actions{justify-content:flex-end;gap:8px;display:flex}.topic-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.topic-card{text-align:left;border:1px solid var(--line);min-height:86px;color:var(--ink);cursor:pointer;background:#ffffff07;border-radius:17px;align-content:center;gap:5px;padding:14px;transition:all .16s;display:grid}.topic-card strong{letter-spacing:-.02em;font-size:13px}.topic-card small{color:#817d75;font-size:10px;line-height:1.35}.topic-card:hover,.topic-card.active{background:#d8ff3e0e;border-color:#d8ff3e57}.business-reference-field{gap:8px;max-width:760px;display:grid}.business-reference-field>span{color:var(--muted);font-size:11px}.business-reference-field em{color:#6f6b64;margin-left:4px;font-style:normal}.business-reference-input{border:1px solid var(--line);background:#ffffff06;border-radius:15px;align-items:center;gap:10px;height:50px;padding:0 14px;display:flex}.business-reference-input:focus-within,.business-reference-input.matched{border-color:#d8ff3e57}.business-reference-input input{min-width:0;height:100%;color:var(--ink);background:0 0;border:0;outline:0;flex:1;padding:0}.business-reference-input>b{color:var(--acid)}.project-match{background:#d8ff3e0a;border:1px solid #d8ff3e38;border-radius:15px;gap:2px;max-width:760px;margin-top:10px;padding:12px 14px;display:grid}.project-match small{color:var(--acid);text-transform:uppercase;letter-spacing:.12em;font-size:9px;font-weight:900}.project-match strong{font-size:13px}.project-match span{color:var(--muted);font-size:10px}.business-ticket-context{border-left:2px solid var(--acid);background:#d8ff3e09;border-radius:0 10px 10px 0;gap:2px;margin-top:10px;padding:7px 10px;display:grid}.business-ticket-context b{text-transform:uppercase;letter-spacing:.1em;color:var(--acid);font-size:9px}.business-ticket-context span{font-size:12px;font-weight:700}.business-ticket-context small{color:var(--muted);font-size:9px}@media (max-width:900px){.support-hub-shortcuts,.topic-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-hub-shortcuts .hub-shortcut:first-child{grid-column:1/-1}.support-find-card{grid-template-columns:1fr}.support-find-card p{grid-column:1}.support-find-actions{justify-content:flex-start}}@media (max-width:680px){.support-hub-hero{min-height:auto;padding:112px 0 54px}.support-hub-hero-inner h1{font-size:clamp(56px,17vw,82px)}.support-hub-shortcuts,.topic-grid{grid-template-columns:1fr}.support-hub-shortcuts .hub-shortcut:first-child{grid-column:auto}.support-hub-shell{border-radius:24px}.support-find-card{margin-bottom:56px;padding:20px 16px}.support-find-actions{flex-direction:column}.support-find-actions .btn{width:100%}}.business-intent-grid .audience-card{min-height:150px}.business-project-actions{margin-top:12px}.business-project-actions .btn{min-width:150px}.project-match.project-not-found{background:#ffb13e09;border-color:#ffb13e38}.project-match.project-not-found small{color:var(--orange)}.business-solution-topics .topic-card{min-height:96px}@media (max-width:680px){.business-intent-grid .audience-card{min-height:132px}.business-project-actions .btn{width:100%}}.public-nav-button{appearance:none;color:inherit;font:inherit;cursor:pointer;background:0 0;border:0}.public-links .public-nav-button:not(.nav-cta){color:#aaa;border-radius:999px;padding:10px 11px;font-size:13px;font-weight:850}.public-links .public-nav-button:not(.nav-cta):hover{color:#fff;background:#ffffff0f}.public-nav-button.nav-cta{padding:10px 14px}.support-hub-shortcuts{-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);background:#00000047;border:1px solid #ffffff17;border-radius:24px;padding:5px}.hub-shortcut{appearance:none;font:inherit;cursor:pointer}.hub-shortcut.active{box-shadow:inset 0 0 0 1px #d8ff3e14,0 10px 36px #0000002e}.hub-view{animation:.22s both hubViewIn}.hub-status-view{padding-bottom:64px}@keyframes hubViewIn{0%{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}.recovery-hub-card{border:1px solid var(--line);background:linear-gradient(#ffffff0d,#ffffff06);border-radius:30px;grid-template-columns:minmax(260px,.72fr) minmax(0,1.28fr);margin:0 0 72px;display:grid;overflow:hidden;box-shadow:0 34px 100px #00000057}.recovery-heading{border-right:1px solid var(--line);background:radial-gradient(circle at 15% 10%,#d8ff3e13,#0000 38%);padding:30px}.recovery-heading>small{color:var(--acid);text-transform:uppercase;letter-spacing:.14em;font-size:9px;font-weight:950}.recovery-heading h2{letter-spacing:-.07em;margin:12px 0;font-size:clamp(34px,4vw,52px);line-height:.92}.recovery-heading p{color:var(--muted);max-width:360px;margin:0;font-size:12px;line-height:1.6}.recovery-form{align-content:start;gap:18px;padding:30px;display:grid}.recovery-field{gap:8px;display:grid}.recovery-field>span{color:var(--muted);font-size:10px;font-weight:800}.recovery-field input{border:1px solid var(--line);height:50px;color:var(--ink);font:inherit;background:#ffffff06;border-radius:15px;outline:0;padding:0 14px}.recovery-field input:focus{border-color:#d8ff3e61;box-shadow:0 0 0 3px #d8ff3e0a}.recovery-methods{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.recovery-methods button{appearance:none;border:1px solid var(--line);color:var(--ink);text-align:left;cursor:pointer;font:inherit;background:#ffffff06;border-radius:17px;gap:3px;padding:14px;display:grid}.recovery-methods button.active{background:#d8ff3e0e;border-color:#d8ff3e57}.recovery-methods b{font-size:13px}.recovery-methods small{color:var(--muted);font-size:10px}.recovery-method-body{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;display:grid}.recovery-method-body .btn{min-height:50px}.telegram-recovery-body{border:1px solid var(--line);background:#ffffff06;border-radius:17px;align-items:center;padding:14px}.telegram-recovery-body>div{gap:4px;display:grid}.telegram-recovery-body>div>b{font-size:13px}.telegram-recovery-body>div>span{color:var(--muted);font-size:10px;line-height:1.4}.recovery-notice{border:1px solid var(--line);border-radius:14px;padding:12px 13px;font-size:11px;line-height:1.45}.recovery-notice.success{color:#c9f8d8;background:#62ff9b0a;border-color:#62ff9b33}.recovery-notice.error{color:#ffc7c7;background:#ff55550b;border-color:#f553}.embedded-status{gap:18px;display:grid}.embedded-status-hero{border-radius:28px;padding:28px 30px}.embedded-status-hero h1{letter-spacing:-.07em;color:var(--ink);-webkit-text-stroke:0;margin:8px 0 14px;font-size:clamp(36px,5.5vw,68px);line-height:.94}.embedded-status-hero>p{margin-bottom:0}.embedded-status-section{padding:18px 0}.embedded-status-section .section-head{margin-bottom:14px}.embedded-status-section .section-head h2{font-size:clamp(30px,4vw,46px)}.recovery-page{place-items:center;min-height:100vh;padding:150px 0 80px;display:grid}.recovery-card{grid-template-columns:auto 1fr;align-items:center;gap:20px;width:min(720px,100%);padding:30px;display:grid}.recovery-card h1{letter-spacing:-.055em;margin:0 0 8px;font-size:34px}.recovery-card p{color:var(--muted);margin:0 0 18px}.recovery-mark{width:54px;height:54px;color:var(--acid);background:#d8ff3e0d;border:1px solid #d8ff3e38;border-radius:18px;place-items:center;font-size:24px;display:grid}.recovery-mark.error{color:var(--red);background:#ff55550d;border-color:#ff555538}@media (max-width:900px){.recovery-hub-card{grid-template-columns:1fr}.recovery-heading{border-right:0;border-bottom:1px solid var(--line)}.recovery-method-body{grid-template-columns:1fr;align-items:stretch}}@media (max-width:680px){.support-hub-shortcuts{border-radius:20px;grid-template-columns:1fr;padding:4px}.hub-shortcut{min-height:62px}.recovery-hub-card{border-radius:24px;margin-bottom:52px}.recovery-heading,.recovery-form{padding:20px 16px}.recovery-methods{grid-template-columns:1fr}.recovery-card{grid-template-columns:1fr;padding:22px}.embedded-status-hero{border-radius:24px;padding:22px}}.loading-hub-tabs{margin-top:8px}.sk-hub-tab{border-radius:17px;height:68px}.public-page{flex-direction:column;min-height:100vh;display:flex}.public-page>main{flex:1}.hub-shortcut-help{background:linear-gradient(135deg,#d8ff3e14,#ffffff09);border-color:#d8ff3e38}.hub-shortcut-help span,.hub-shortcut-help i{color:var(--acid)}.hub-shortcut-help.active{background:var(--cream);border-color:var(--cream);color:#050505;box-shadow:0 16px 42px #d8ff3e1f}.hub-shortcut-help.active span,.hub-shortcut-help.active i{color:#5b641f}.hub-shortcut-help.active:hover{background:#fff;border-color:#fff}.hub-shortcut.active:not(.hub-shortcut-help){background:#d8ff3e0e;border-color:#d8ff3e52;box-shadow:inset 0 0 0 1px #d8ff3e14,0 10px 36px #0000002e}.hub-shortcut.active:not(.hub-shortcut-help) span,.hub-shortcut.active:not(.hub-shortcut-help) i{color:var(--acid)}.kick-footer{z-index:2;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);background:#030303b8;border-top:1px solid #ffffff14;margin-top:auto;position:relative}.kick-footer-inner{color:#747068;align-items:center;gap:14px;min-height:76px;font-size:11px;display:flex}.kick-footer-inner>span:first-child{color:#bbb7ae;font-weight:850}.kick-footer-inner>span:nth-child(2){border-left:1px solid var(--line);padding-left:14px}.kick-footer nav{gap:16px;margin-left:auto;display:flex}.kick-footer a{color:#858078;text-decoration:none}.kick-footer a:hover{color:var(--ink)}.kick-footer.compact .kick-footer-inner{min-height:54px}.chat-ticket-page{max-width:1040px;padding-bottom:48px}.chat-ticket-head{padding-bottom:18px}.chat-ticket-head h1{font-size:clamp(34px,5vw,58px)}.support-chat{border:1px solid var(--line);background:linear-gradient(#ffffff0b,#ffffff05);border-radius:28px;margin:18px 0 16px;overflow:hidden;box-shadow:0 30px 90px #00000052}.support-chat-bar{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);background:#070707b8;justify-content:space-between;align-items:center;gap:16px;min-height:66px;padding:13px 18px;display:flex}.support-chat-bar>div{grid-template-columns:auto auto;align-items:center;column-gap:8px;display:grid}.support-chat-bar b{font-size:13px}.support-chat-bar small{color:#77736b;grid-column:2;margin-top:2px;font-size:9px}.support-chat-bar>span{color:#77736b;font-size:10px}.support-chat-dot{background:var(--green);border-radius:50%;width:8px;height:8px;box-shadow:0 0 12px #62ff9b8c}.chat-stream{scrollbar-width:thin;scrollbar-color:#ffffff26 transparent;background:radial-gradient(circle at 50% 0,#ffffff06,#0000 28%);height:min(62vh,620px);min-height:420px;padding:22px 20px 26px;overflow-y:auto}.chat-entry{display:grid}.chat-date{justify-content:center;margin:12px 0 18px;display:flex}.chat-date span{color:#77736b;background:#00000057;border:1px solid #ffffff14;border-radius:999px;padding:6px 9px;font-size:9px;font-weight:800}.chat-row{margin:4px 0 10px;display:flex}.chat-row.staff{justify-content:flex-start}.chat-row.customer{justify-content:flex-end}.chat-bubble{border:1px solid var(--line);background:#ffffff0e;border-radius:18px 18px 18px 6px;min-width:96px;max-width:min(74%,680px);padding:10px 12px 8px;position:relative;box-shadow:0 10px 34px #0000001f}.chat-row.staff .chat-bubble{background:linear-gradient(135deg,#d8ff3e11,#ffffff0a);border-color:#d8ff3e2b}.chat-row.customer .chat-bubble{background:var(--cream);color:#111;border-color:#0000;border-radius:18px 18px 6px}.chat-bubble-author{letter-spacing:.04em;color:var(--acid);margin-bottom:5px;font-size:9px;font-weight:900}.chat-row.customer .chat-bubble-author{color:#6b704a}.chat-bubble p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:13px;line-height:1.55}.chat-bubble>time{text-align:right;color:#77736b;margin-top:5px;font-size:8px;display:block}.chat-row.customer .chat-bubble>time{color:#7c786f}.chat-system-event{color:#77736b;background:#ffffff09;border:1px dashed #ffffff1a;border-radius:999px;justify-self:center;align-items:center;gap:8px;margin:2px 0 12px;padding:6px 9px;font-size:9px;display:flex}.chat-system-event time{opacity:.7}.chat-attachments{gap:6px;margin-top:8px;display:grid}.chat-attachments a{min-width:0;color:inherit;background:#00000029;border:1px solid #ffffff17;border-radius:11px;align-items:center;gap:8px;padding:8px 9px;text-decoration:none;display:flex}.chat-row.customer .chat-attachments a{background:#0000000b;border-color:#0000001a}.chat-attachments a>span:last-child{min-width:0}.chat-attachments b,.chat-attachments small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.chat-attachments b{font-size:10px}.chat-attachments small{opacity:.65;font-size:8px}.chat-empty{color:#6f6b64;place-items:center;height:100%;font-size:11px;display:grid}.chat-composer{border-top:1px solid var(--line);-webkit-backdrop-filter:blur(22px);backdrop-filter:blur(22px);background:#070707eb;padding:12px;position:sticky;bottom:0}.chat-compose-main{grid-template-columns:minmax(0,1fr) 42px;align-items:end;gap:8px;display:grid}.chat-compose-main textarea{resize:vertical;border:1px solid var(--line);min-height:44px;max-height:140px;color:var(--ink);font:inherit;background:#ffffff0b;border-radius:16px;outline:none;padding:12px 13px;line-height:1.4}.chat-compose-main textarea:focus{border-color:#d8ff3e52}.chat-send{background:var(--cream);color:#050505;cursor:pointer;border:0;border-radius:14px;place-items:center;width:42px;height:42px;font-size:20px;font-weight:950;display:grid}.chat-send:disabled{opacity:.35;cursor:not-allowed}.chat-compose-tools{align-items:center;gap:10px;min-width:0;padding:8px 3px 0;display:flex}.chat-file-button{color:#aaa;cursor:pointer;font-size:10px;font-weight:850}.chat-file-button:hover{color:var(--ink)}.chat-file-button input{display:none}.chat-files{text-overflow:ellipsis;white-space:nowrap;color:#77736b;flex:1;min-width:0;font-size:9px;overflow:hidden}.chat-answer-via{color:#66625b;white-space:nowrap;margin-left:auto;font-size:9px}.chat-error{margin:8px 3px 0;font-size:10px}.chat-closed{border-top:1px solid var(--line);color:#77736b;background:#070707c2;justify-content:center;align-items:center;gap:12px;min-height:64px;font-size:10px;display:flex}.channel-text-action{appearance:none;color:var(--acid);font:inherit;cursor:pointer;background:0 0;border:0;padding:6px 4px;font-size:10px;font-weight:850}.channel-text-action:disabled{opacity:.55}.ticket-connect-error{margin-top:10px;font-size:10px}.csat-card{margin-top:16px}.staff-footer{border-top:1px solid var(--line);color:#66625b;text-align:right;margin-top:22px;padding:18px 4px 2px;font-size:10px}.main{min-height:100vh}@media (max-width:760px){.kick-footer-inner{flex-wrap:wrap;gap:8px 12px;min-height:68px;padding:14px 0}.kick-footer nav{width:100%;margin-left:0}.kick-footer-inner>span:nth-child(2){padding-left:10px}.chat-ticket-page{width:min(100% - 24px,1040px);padding-top:112px}.chat-ticket-head{align-items:flex-start}.chat-ticket-head h1{font-size:36px}.support-chat{border-radius:22px}.support-chat-bar{min-height:58px;padding:11px 13px}.chat-stream{height:58vh;min-height:360px;padding:16px 10px 20px}.chat-bubble{max-width:88%;font-size:12px}.chat-compose-tools{flex-wrap:wrap}.chat-answer-via{width:100%;margin-left:0}.chat-closed{flex-direction:column;padding:12px}.hub-shortcut-help.active{box-shadow:none}}.skeleton-chat .support-chat-bar>div{align-items:center;gap:9px;display:flex}.skeleton-chat .support-chat-bar .sk-line{width:120px;margin:0}.skeleton-chat-stream{display:block}.skeleton-chat .chat-row{margin:8px 0 14px}.skeleton-chat .chat-bubble{width:min(62%,520px);min-height:84px}.skeleton-chat .chat-row.customer .chat-bubble{background:#ffffff13}.skeleton-chat .sk-composer{border-radius:16px;height:46px;margin:0 0 9px}.product-ticket-context{border:1px solid var(--line);background:#ffffff06;border-radius:16px;margin-top:12px;padding:10px 12px}.product-ticket-context summary{cursor:pointer;font-weight:800}.product-ticket-context p{grid-template-columns:minmax(90px,.4fr) 1fr;gap:10px;margin:8px 0;font-size:12px;display:grid}.product-ticket-context p span{color:var(--muted)}.product-ticket-context p b{overflow-wrap:anywhere}.product-diagnostics{border-top:1px solid var(--line);margin-top:8px;padding-top:4px}.product-data-panel{border:1px solid var(--line);background:#ffffff06;border-radius:20px;margin:16px 0;padding:16px}.product-data-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:12px 0;display:grid}.product-data-grid>div{background:var(--soft);border-radius:14px;gap:3px;padding:12px;display:grid}.product-data-grid small,.product-data-grid span,.product-last-job small{color:var(--muted)}.product-data-grid b{font-size:16px}.product-last-job{border:1px solid var(--line);border-radius:14px;padding:12px}.product-last-job p{margin:8px 0;font-size:13px}.product-actions{margin-top:12px}@media (max-width:900px){.product-data-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}